1. Is the product in stock? How do I check the availability of a product?
We have most of our products in stock. However, depending on the quantity of your order and other additional requests you may have, as the inventory location the process could be longer. We suggest you submit the online inquiry form so that we are able to advise you the lead time based on the inventory location.
2. How do I place an order?
We provide both online and offline order methods.
Online Order: Please add your items to your Cart and follow the online order process.
Offline Orders: Please contact our sale specialists via phone call or email. Click here for the contact information.
3. Do you offer academic or other discounts?
We are dedicated to make research possible and affordable, inquire us or contact us with a .edu email address to request for a discount specific to students and academic researchers.
4. What payment options do you offer?
We offer secure checkout on our website accepting a wide range type of cards and online payment methods.
For specific payment terms and other payment options such as ACH and check, please contact our sales specialists.
5. How do I know if FireGene has received my order?
We will send you a confirmation email as soon as we receive your order. You may also register an online account to view order details and tracking information.
6. Do you offer product samples before I make a full purchase?
We offer trial-sized samples for testing purposes. Please contact our sales specialists for more information.
7. What currency are the prices shown in?
All prices are shown in US dollars.
8. How do I contact the customer service/sales specialists?You may reach us by submitting inquiries online, sending us an email or call our customer service line.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Please email us your requirements and we will get back to you shortly.